All clients are asked to please to please provide at least 24 hours notice if they need to cancel their appointment. We understand that life happens and appreciate that this may not always be possible. Please do your best. We are grateful to be notified rather than a client not arriving to their scheduled appointment.
If you are 15 minutes or more late to your appointment, your session will need to be rescheduled.
If three appointments have been cancelled in a row, regardless of whether 24 hour notice was provided or not, no further appointments will be scheduled.
If a client does not show up for their appointment, they must pay a $25 no-show fee along with the session fee at their next appointment. If a client has two no-shows, regardless of whether they are in a row or not, no further appointments will be scheduled.
Mooncycle Wellness reserves the right to refuse service to anyone.
Happily serving Thurston and Pierce County, including the cities of Olympia, Lacey, Tumwater, Yelm, Tacoma, Lakewood, Steilacoom, University Place, Dupont, Joint Base Lewis McCord (JBLM).